An operating system for every business
Choose your industry, or tell us what you need — we'll build it for you.
Novelink Dine
For restaurants, bars and venues — floor, orders, kitchen, inventory and checkout in one system.
Novelink Concierge
For hotels and B&Bs — real-time requests, rooms, billing and a concierge AI that actually gets things done.
Your industry
Work in a different industry and need something similar, built for you?
See how it works, department by department
Not another piece of software to memorize, but a tool that moves at the real pace of the floor and the kitchen. Scroll to see every part of the platform exactly as you'd actually use it, every day.
Always know how many tables are really free
The trickiest moment is when a walk-in shows up: deciding whether to seat them is usually a guess — and often the wrong one.
The floor plan shows every table's status in real time, and Novelink automatically calculates how many covers are free right now, and how many will free up soon based on your average meal duration.
Every reservation, from first contact to the table
A notebook, WhatsApp, a phone call — reservations come in from everywhere and get lost exactly on the busiest nights.
Every reservation for the day in one list, with a separate waitlist for anyone without a confirmed time yet. Assign a table and seat the guest in two taps.
Your guests book themselves — the phone never sounds busy
After hours, mid-service, while the phone's already ringing for another table: a missed reservation is a guest who tries the place next door.
An always-on conversational assistant answers questions about hours, address, and menu, and books a table on its own — checking real availability and offering another time if the requested one is full. Staff find it already in Reservations, without ever picking up the phone.
From the table to the kitchen, course by course, no paper
Handwritten tickets that get lost, are hard to read, or reach the kitchen late cost you wrong dishes and unhappy guests.
Your server taps dishes on the menu, the ticket organizes itself by course, and it's sent to the kitchen with one tap — by round or dish by dish. When the table asks for the bill, one tap is all it takes: the floor knows right away, no need to go check.
Every course, right on time — even when the table splits up
When one guest wants just a starter and another jumps straight to the main, syncing the kitchen by hand turns into a puzzle — and the risk is a dish that lands too early or too late.
The ticket groups itself by course — starters, first courses, mains — and your server decides when to fire each round to the kitchen. If one guest wants to get a head start while the rest are still on their starter, they send that dish alone with one tap, without waiting for the whole table.
Stock under control, no surprises in the kitchen
Running out of an ingredient mid-service means pulling a dish from the menu at the last minute — and knowing which supplier to call isn't always obvious.
Every item has its own minimum threshold: when it drops below, Novelink flags it right away, with the linked supplier ready for the order. Stock in and out is logged in one tap, and the cost per dish updates itself.
Your venue's numbers, no spreadsheets required
You know what you made last night. Do you really know which dishes make you the most money — and which ones are eating your margin?
One dashboard with revenue, average check, sales by category, and margin per dish — updating itself every time you close a bill.
All your venues, in a single view
With more than one venue, knowing how tonight is going at each one means phone calls, messages, or physically going from place to place.
One dashboard shows revenue, occupied tables, and the status of every venue in real time — run a chain the way you'd run a single venue, without losing the big picture.
An intelligence that watches your venue for you
The data is already there, in every module — the hard part is finding the time to read it and figure out what it actually means.
Novelink Intelligence connects the floor, kitchen, inventory, and guests in real time and turns that data into clear forecasts and alerts, with no chart to interpret.
Add only what you need, when you need it
Optional modules, separate from your base plan: turn them on when your venue needs them, turn them off when it doesn't — without switching systems.
Deliveroo, Glovo, Just Eat, and Uber Eats in one place
You create the order by choosing its platform of origin, and it enters the same kitchen queue and the same till as table orders. No cover charge on delivery orders, no second system to watch.
- One order per platform, in the same kitchen queue as the floor
- One till: it closes like a normal bill, with no cover charge
- Revenue by platform, visible in Analytics
Your paper menu online in minutes, not an afternoon
Upload a photo or a PDF of your menu, and AI reads the dishes, prices, variants (glass/bottle), and dishes sold by weight — you correct and confirm row by row before it goes live. Nothing is saved without your confirmation.
- Reads photos taken on the spot or a PDF of your existing menu
- Recognizes price variants and dishes sold by weight
- Row-by-row review before importing: zero surprises
Your venue stays in touch with guests on its own
Birthday wishes with a discount coupon, a nudge to come back for anyone who hasn't shown up in a while, a reminder before a coupon expires: automatic emails that send themselves, from your venue's own email account.
- Automatic birthday wishes with a discount coupon included
- "We miss you" reminders for guests who haven't been back in a while
- Automatic alert before an issued coupon expires
The same care, for hotels
Not a separate product: the same Novelink philosophy applied to hospitality — real-time requests, rooms always under control, a concierge AI that actually acts on the staff's behalf.
A snapshot of your day, written by an AI
Same routine every morning: how many rooms are occupied, what happened overnight, what needs attention today.
The morning briefing is written by AI reading arrivals, open requests and occupancy — a real summary, not a list of numbers. Regenerate it with one click when the day changes.
A concierge that acts, not just replies
A chatbot that classifies a request and routes it is already something — but the guest still has to wait for someone to read it.
When the request is clear — an order, a booking — the AI actually carries it out: books the experience, orders room service, confirms in the guest's own language. Only when a human is needed does it hand off to the right staff.
The whole hotel's schedule, at a glance
Knowing who's in, who's arriving and what needs cleaning usually means opening three different screens.
A tape chart with two weeks of history, each room's type and who's staying in it — scroll vertically through the days, one row per room. The exact same at-a-glance view a real front desk has.
Real-time transparency for the guest
The guest messages from their room and then has no idea what's happening with their request.
A timeline the guest sees on their own phone — received, in progress, resolved — with average response times shown before they even write. Plus a radar that warns staff when the same department is piling up requests, before it becomes a review.
Every guest recognized, anywhere in the group
A regular guest who switches property within the same chain always starts from zero.
Preferences build up stay after stay — allergies, special occasions, notes for staff — and travel between properties in the same group. At check-in, staff instantly see who they're dealing with, with a VIP badge for frequent returners.
Shifts and departments, all in one place
Front desk, housekeeping, maintenance, kitchen: coordinating a hotel's shifts by hand is a job on its own.
Every staff member with their own department and permissions — housekeeping sees rooms, maintenance sees its own tickets, the kitchen sees room service orders. No one sees more than they need.
Thermal spas, finally in a real PMS
A thermal hotel doesn't sell a single booking — it sells a multi-day cycle, on a treatment room with limited capacity, at a price that changes if the guest has a medical certificate.
Treatments & Programs auto-generates every session of a multi-day cycle and checks each room's capacity day by day before confirming — never two guests on the same resource at the same time. The medical certificate does exactly what it does at a real spa: it changes the price, it never blocks the booking.
A plan for every stage of growth
Start simple, grow without ever switching systems.
Frequently asked questions
Yes. The platform works equally well for a single venue or a multi-location brand, with no difference in the experience.
Ready to take your venue to the next level?
See how Novelink Dine simplifies every working day, from the floor to the kitchen.