The same care as Novelink, for hotels
Real-time guest requests, rooms always under control, an AI concierge that actually takes action on behalf of your staff — for hotels and B&Bs.
The same care, for hotels
Not a separate product: the same Novelink philosophy applied to hospitality — real-time requests, rooms always under control, a concierge AI that actually acts on the staff's behalf.
A snapshot of your day, written by an AI
Same routine every morning: how many rooms are occupied, what happened overnight, what needs attention today.
The morning briefing is written by AI reading arrivals, open requests and occupancy — a real summary, not a list of numbers. Regenerate it with one click when the day changes.
A concierge that acts, not just replies
A chatbot that classifies a request and routes it is already something — but the guest still has to wait for someone to read it.
When the request is clear — an order, a booking — the AI actually carries it out: books the experience, orders room service, confirms in the guest's own language. Only when a human is needed does it hand off to the right staff.
The whole hotel's schedule, at a glance
Knowing who's in, who's arriving and what needs cleaning usually means opening three different screens.
A tape chart with two weeks of history, each room's type and who's staying in it — scroll vertically through the days, one row per room. The exact same at-a-glance view a real front desk has.
Real-time transparency for the guest
The guest messages from their room and then has no idea what's happening with their request.
A timeline the guest sees on their own phone — received, in progress, resolved — with average response times shown before they even write. Plus a radar that warns staff when the same department is piling up requests, before it becomes a review.
Every guest recognized, anywhere in the group
A regular guest who switches property within the same chain always starts from zero.
Preferences build up stay after stay — allergies, special occasions, notes for staff — and travel between properties in the same group. At check-in, staff instantly see who they're dealing with, with a VIP badge for frequent returners.
Shifts and departments, all in one place
Front desk, housekeeping, maintenance, kitchen: coordinating a hotel's shifts by hand is a job on its own.
Every staff member with their own department and permissions — housekeeping sees rooms, maintenance sees its own tickets, the kitchen sees room service orders. No one sees more than they need.
Thermal spas, finally in a real PMS
A thermal hotel doesn't sell a single booking — it sells a multi-day cycle, on a treatment room with limited capacity, at a price that changes if the guest has a medical certificate.
Treatments & Programs auto-generates every session of a multi-day cycle and checks each room's capacity day by day before confirming — never two guests on the same resource at the same time. The medical certificate does exactly what it does at a real spa: it changes the price, it never blocks the booking.
Frequently asked questions
Yes. The platform adapts to a single small property as well as a multi-hotel group, with no difference in the experience.
Ready to take your hotel to the next level?
See how Novelink Concierge can simplify every guest request, from the front desk to housekeeping.