The same care as Novelink, for hotels

The hotel's day, on one screen

At eight in the morning, the front desk needs to know everything: who's arriving, who's leaving, what's still open from the night, which rooms aren't ready.

The Dashboard brings together arrivals, departures and in-house guests, today's booking schedule, urgent tasks, conversations waiting for a person, room status and occupancy. Every number comes from recorded data, with no estimates. The Briefing sums up yesterday, today or tomorrow on a single page.

The room rack and the next two weeks

Knowing which rooms are clean, who's sleeping in them and when they'll be free usually takes three phone calls and an Excel sheet.

The rack shows rooms floor by floor with their housekeeping status — to be cleaned, clean, inspected, out of order — and today's guest. In one click, today's departures switch to “to be cleaned”. The Occupancy view maps arrivals, stays and departures over fourteen days and flags conflicts on the same room.

Every request becomes a task, in the right department

“Who's handling this?” is the question that wastes the most time in a hotel: requests are passed on by word of mouth and get lost at shift change.

Tasks sit in three columns — new, assigned, in progress — with priority, room, due date and who's handling them. Tasks that come from a chat request are created automatically, in the right department. Housekeeping and maintenance staff see only their own department and take on a task with one tap.

Staff talk in the management system, from Telegram too

The staff WhatsApp group mixes shifts, photos and emergencies: the important message slips away within ten minutes.

Staff chat has one group for the whole property and one for each department, with important messages pinned at the top. Notifications arrive by priority and department, and each person has their own read status. With the Telegram module, notifications and chat connect to the staff Telegram groups: you can write from there or from the management system.

When this happens, do that

The welcome message, the check-out reminder, the thank-you after departure: if they depend on someone's memory, they sometimes get skipped.

Automations send a message to the guest's chat or alert staff when something happens: check-in, a given day of the stay, the hours before check-out, departure, a new booking. You start from a ready-made template, review it and save. Stay-based rules run when the guest opens the app after the set moment, not at a precise time.

What guests say, and your reply

A negative review read three weeks later can no longer be turned around.

At the end of the stay, the guest leaves a rating and a comment in the app. Sentiment is estimated automatically, with percentages and the average rating for the last 30 and 90 days. Staff reply from the review — the reply also reaches the guest's chat — and can immediately open a task for the reported issue.

Ask your data

How many rooms need cleaning? Who's leaving today? How much did the spa sell this week? Simple questions that usually mean five open pages.

The Copilot answers a list of frequent questions with real numbers from the management system and, when it doesn't understand, says so instead of making something up. Commands that change data — confirming today's bookings, marking notifications as read — always show a preview of what will be done and run only after you confirm.

In-room ordering and transfer booking, from the phone

Calling the front desk for a risotto or a car to the airport means waiting around and misspelled flight numbers.

Room Service is a cart with prices, a total and an optional delivery time: the order reaches the kitchen as a task and the guest follows its status. Transfers, spa and experiences are booked by choosing the day, time and number of people — for transfers, also the pick-up point, destination and flight — with capacity and hours already checked. No online payment: the items go into the bill summary.